Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• The return request is submitted within 30 days of delivery.
• The item is unused and remains in its original condition.
• All original tags, accessories, and components are included.
• The item is returned in its original packaging whenever possible.
• The item is securely packaged to prevent damage during transit.
• The correct order information is included with the return request.

How to Request a Return

Before sending your item back, please contact our customer care team and provide the following information:

• Your full name
• Your order number
• The email address used for the order
• The item you would like to return
• The reason for the return
• Clear photographs if the item is damaged or incorrect

Once your request has been reviewed, we will provide the return instructions and the correct return address.

Return Shipping Costs

For returns based on personal preference, color, size, style, or change of mind, return shipping costs are the customer's responsibility.

We strongly recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed.

Original shipping charges are non-refundable unless the item is confirmed to be damaged, defective, incomplete, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order shortly after delivery.

Please Include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping box
• Photographs of the internal packaging
• A brief description of the issue

Please keep the item and all original packaging until your request has been reviewed.

Do not return a damaged or incorrect item before receiving instructions from our customer care team.

Faux Flowers & Stem Returns

Faux flowers, decorative branches, greenery, and individual stems must be returned in their original condition.

Items may not qualify for a full refund if they have been:

• Cut, trimmed, or permanently shortened
• Glued, taped, painted, dyed, or otherwise altered
• Permanently bent or reshaped
• Used in floral foam, water, soil, or adhesive
• Exposed to smoke, perfume, moisture, or strong odors
• Returned with crushed, stained, missing, or damaged petals
• Returned with damaged or missing leaves and flower heads

Vase & Fragile Item Returns

Vases and other fragile décor items must be returned with all original protective packaging.

Please securely wrap the item and place it inside a strong outer shipping box. Items returned without adequate protection may be damaged during transit and may not qualify for a full refund.

If a vase arrives broken, cracked, chipped, or otherwise damaged, please do not dispose of the item or packaging until your request has been reviewed.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect:

• Final Sale items
• Clearance items
• Gift cards
• Personalized or custom-made products
• Items that have been used, cut, altered, or damaged
• Items returned outside the 30-day return period
• Items missing required accessories or components
• Items returned without sufficient protective packaging

Returns that are used, damaged, altered, incomplete, or improperly packaged may not qualify for a full refund.

Refund Processing

Once your return has been delivered, it will be inspected before a refund is approved.

Refunds will be returned to the original payment method used for the order.

Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

You will receive a confirmation email once your refund has been processed.

Exchanges

If you would like a different item, color, size, or style, please contact us before returning your original purchase.

Depending on product availability and your location, we may recommend placing a new order and returning the original item separately.

Exchange availability is not guaranteed until your request has been reviewed.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to assist before the order enters processing or shipment.

Once an order has been processed or shipped, it may no longer be canceled or modified.