Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow a short period for the tracking page to update. You can also visit our Track My Order page to check the latest delivery status.

Orders are usually processed within 1–3 business days. Standard delivery generally takes approximately 7–10 business days after dispatch.

Holidays, severe weather, customs processing, or unusually high order volume may affect delivery times.

Standard shipping is $14.99. Free standard shipping is available on orders of $119.99 or more.

Your final shipping cost will be displayed at checkout before payment is completed.

Please contact us as soon as possible after placing your order. We will do our best to update the address before the package is processed.

Once an order has shipped, we may not be able to change or redirect the delivery address.

Please contact us as soon as possible if you need to change or cancel your order.

Orders that have already entered processing or have shipped may no longer be changed or canceled.

Some orders may be shipped in separate packages depending on product size, warehouse availability, or packaging requirements.

Each package may have its own tracking number and may arrive on a different day.

Return requests must be submitted within 30 days of delivery.

Items should be unused, undamaged, and returned in their original packaging. Please contact our customer care team before returning an item so we can provide the correct return instructions.

Please inspect your order shortly after delivery. If an item arrives damaged or incorrect, contact us within 24 hours and include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping box and packaging
• A short description of the issue

Please keep the product and all packaging until your request has been reviewed.

Approved refunds are returned to the original payment method.

After a returned item has been received and inspected, please allow several business days for the refund to be processed. Your bank or payment provider may require additional time.

Return shipping arrangements depend on the reason for the return.

If an item is damaged, defective, or incorrect, please contact us before sending it back. For returns based on personal preference, return shipping costs may be the customer's responsibility.

These terms generally refer to the same type of product. “Faux flowers” is commonly used in home décor to describe high-quality artificial flowers designed to recreate the appearance of fresh flowers.

Real Touch describes faux flowers with a soft, flexible finish designed to imitate the appearance and feel of fresh petals or leaves.

The exact texture may vary depending on the flower variety and material.

We make every effort to display product colors accurately. Slight variations may occur because of lighting, photography, screen settings, production batches, and hand-applied coloring.

Some color variation is intentionally added to create a more natural and realistic appearance.

Your flowers will be carefully packaged to protect them during transportation.

Some stems, leaves, and petals may be gently folded or gathered to reduce package size. This is normal and does not mean the flowers are damaged.

After opening the package, gently separate and reshape each stem, leaf, and flower head.

Many faux flower stems contain flexible internal wire and can be gently bent to suit your arrangement.

If you need to shorten a wired stem, use strong wire cutters rather than ordinary scissors. Take care around sharp wire ends after cutting.

A general starting point is:

• Small vase: approximately 3–6 stems
• Medium vase: approximately 6–12 stems
• Large vase: approximately 12–18 stems

The final amount depends on the flower size, vase opening, arrangement style, and preferred fullness.

Unless the product title or description clearly states that a vase is included, the vase and decorative accessories shown in lifestyle photographs are sold separately.

Please check the “What’s Included” section on the product page before placing your order.

This varies by product. Some faux flowers are sold as individual stems, while others are sold as a bouquet, bunch, or complete arrangement.

The product title and description will clearly state the quantity included. Please check the listed quantity before ordering.

Your purchase includes only the items specifically listed in the product title, product options, and “What’s Included” section.

Vases, books, furniture, ribbons, and other decorative accessories shown in lifestyle photographs may be used for styling purposes and are not included unless clearly stated.

Faux flowers may be gently folded or gathered during shipping to protect them and reduce package size. This is normal and does not mean the product is damaged.

After opening the package, gently separate the stems, spread the leaves, and adjust each flower head by hand. Bend the wired stems gradually until you achieve your preferred shape.

For stubborn folds, you may use a hairdryer on a cool, low setting from a safe distance. Avoid high heat, as it may damage petals, leaves, glue, or surface finishes.

We make every effort to represent each product accurately. However, slight differences in shape, color placement, petal position, and overall fullness may occur.

Some flowers are assembled or finished by hand, so small variations are part of the natural and realistic appearance of the product.

The final appearance may also depend on how the stems are shaped and arranged after delivery.

New faux flowers may occasionally have a mild packaging or material scent when first removed from the box.

This usually fades after the flowers are placed in a well-ventilated area for a short period. We recommend allowing the product to air out before styling it in your home.

Do not spray perfume, air freshener, or harsh cleaning products directly onto the flowers.

Stem length is generally measured from the bottom end of the stem to the highest point of the flower, leaf, or branch when laid naturally.

Because many stems contain flexible wire, the final displayed height may vary slightly depending on how the stem is bent or arranged.

Please review the measurements shown on the product page before purchasing.

Yes. Individual faux flower stems can be mixed with other flowers, greenery, branches, and filler stems to create a custom arrangement.

For a balanced look, start with one or two focal flowers, add smaller supporting blooms, and finish with greenery or filler stems.

Before ordering, compare the stem lengths, flower sizes, and color tones to make sure the products will work well together.

Many faux flowers include hand-finished details such as petal shaping, color shading, leaf placement, or final assembly.

Because of these finishing processes, slight variations between individual flowers may occur. These small differences help create a more natural and realistic appearance.

We do not recommend using ordinary household scissors on stems that contain internal wire, as this may damage the scissors or leave an uneven cut.

Use strong wire cutters or floral cutters when shortening wired stems. After cutting, handle the exposed wire carefully because the end may be sharp.

Only place a faux flower stem in water when the lower section is fully sealed and suitable for water use.

Do not submerge exposed wire, paper wrapping, fabric, or foam. If you are unsure, display the flowers without water.

Only products specifically marked as suitable for outdoor use or UV-protected should be used outside for extended periods.

Regular indoor faux flowers may fade or become damaged after exposure to direct sunlight, rain, humidity, or changing temperatures.

For light dust, use:

• A soft microfiber cloth
• A clean makeup brush
• A feather duster
• A hairdryer on a cool, low setting

For small marks, use a slightly damp soft cloth and test it on a hidden area first.

Do not soak delicate fabric petals, foam flowers, hand-painted details, or glued decorations.

As a general styling guide, choose a vase approximately one-third to one-half of the total stem or finished arrangement height.

Also consider the width of the vase opening and the number of stems you plan to use.

Remove dust and make sure the flowers are completely dry before storage.

Loosely wrap delicate flower heads in tissue paper and place them in a sturdy box with enough room to prevent crushing. Store the box in a cool, dry place away from direct sunlight and moisture.

Available payment methods are displayed during checkout. Depending on your location, options may include major credit cards, debit cards, and PayPal.

Unless otherwise stated, only one discount code can be used per order.

Some products, gift cards, collections, or promotional items may be excluded from discounts.

Please check that:

• The code has been entered correctly
• The promotion has not expired
• Your order meets the minimum purchase requirement
• The products in your cart are eligible
• Another discount has not already been applied