Frequently Asked Questions
We're here to make shopping easy and enjoyable. If you can't find the answer you're looking for, our Customer Care Team is always happy to help.
Shipping & Delivery
How much does shipping cost?
Standard shipping is $14.99.
Orders over $79.99 qualify for free shipping.
How long does shipping take?
Orders are typically delivered within 7–10 business days after shipment.
You'll receive tracking information as soon as your order is on its way.
Do you offer free shipping?
Yes.
We offer free shipping on all orders of $79.99 or more.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and tracking link.
If you have any questions about your shipment, our Customer Care Team is happy to assist.
Returns & Exchanges
What is your return policy?
We offer 30-day returns and exchanges from the date of delivery.
Items must be unworn, unwashed, and in their original condition with tags attached.
For complete details, please visit our Easy Returns & Exchanges page.
What if the item doesn't fit me?
If the fit isn't quite right, please contact us.
Depending on the situation, we may be able to offer:
• A replacement in a different size
• An exchange for another item
• A partial refund option
Our goal is to help you find the solution that works best for you.
What if I don't love the item?
We understand that online shopping can sometimes be different from what you expected.
Please contact us and we'll work with you to find the most suitable solution, which may include an exchange, replacement, partial refund, or return when applicable.
Do I have to return the item to receive assistance?
Not always.
In certain situations, especially when return shipping costs would be disproportionately high, we may offer alternative solutions such as a replacement, exchange, store credit, or partial refund without requiring the item to be returned.
Each case is reviewed individually to ensure the most appropriate solution.
Size & Fit
How do I choose the right size?
Please refer to the Size Guide available on each product page.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Can you help me choose a size?
Absolutely.
Simply contact us with your height, weight, and usual clothing size, and our team will gladly recommend the best option.
What if the size I received seems different from what I ordered?
Sizing standards can vary slightly between manufacturers, and measurements may differ a little due to manual measuring methods.
If your item doesn't fit as expected, please contact us and we'll help find the best solution.
Orders & Support
How can I contact customer support?
You can reach us through any of the following methods:
• Click the "Contact Us" button located at the bottom-right corner of our website
• Send us a message through our online chat inbox
• Email us at service@bellewillow.com
Our Customer Care Team is available 7 days a week and typically responds within 24 business hours.
Can I change or cancel my order?
Yes, if your order has not yet entered processing or shipping.
Please contact us within 24 hours of placing your order and we'll do our best to accommodate your request.
What if I have a problem with my order?
Please don't worry—we're here to help.
Whether it's a shipping issue, delayed delivery, damaged item, sizing concern, exchange request, or refund question, simply contact us and we'll work with you to find the best solution as quickly as possible.
Products & Availability
Why does the color look slightly different from the photos?
We do our best to display colors as accurately as possible. However, lighting conditions, photography, and screen settings can sometimes cause slight differences in appearance.
In most cases, these variations are minimal and do not affect the overall look of the garment.
If you have concerns about your item, please contact us and we'll be happy to assist.
What if my favorite item is sold out?
Many of our most-loved styles sell out quickly.
If an item or size is currently unavailable, simply contact our Customer Care Team and let us know which style you're interested in. We'll do our best to provide restock information when available.
Discounts & Promotions
How do I use a discount code?
Applying a discount code is easy.
At checkout, enter your code in the Discount Code box and click Apply.
Any eligible discount will be reflected immediately in your order total.
Please note that some promotions may have specific terms, exclusions, or expiration dates.
Can I combine multiple discount codes?
Unless otherwise stated, only one discount code may be applied per order.
If you have questions about a promotion, our Customer Care Team will be happy to help.
Payments & Security
Is it safe to use my credit card on your website?
Absolutely.
Our website uses secure SSL encryption technology to protect your personal and payment information during checkout.
We do not store or share your credit card details, allowing you to shop with confidence.
Why does it look like I was charged twice?
In most cases, this is simply a temporary authorization hold placed by your bank to verify available funds.
The pending authorization typically disappears automatically within a few business days, depending on your financial institution.
If you have any concerns, please contact your bank or reach out to our Customer Care Team for assistance.
Why was my payment declined?
Payment declines can happen for several reasons, including:
• Expired card information
• Incorrect billing details
• Insufficient available funds
• Bank security checks
• Browser or device-related issues
We recommend double-checking your information and trying again.
If the issue continues, please contact your bank or card issuer for additional assistance.
Still Need Help?
We're always happy to assist.
You can contact us through:
• The "Contact Us" button on our website
• Our online chat inbox
• Email: service@bellewillow.com
Response Time: Within 24 business hours
Thank you for choosing Belle Willow.
We truly appreciate your trust and support. Our goal is to create beautiful, comfortable styles that help you feel confident, elegant, and effortlessly yourself every day.