How much does shipping cost?
Standard shipping is $14.99. We offer free shipping on orders $79.99+.

How long does shipping take?
Standard delivery usually takes 7–10 business days after shipment.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking email.

What is your return policy?
We accept returns within 30 days of delivery. Items should be unworn, unwashed, and in original condition.

What if the item doesn’t fit?
If the fit isn’t right, you may request a return or exchange within 30 days.

When will I receive my refund?
Refunds are processed after returned items have been received and inspected.

How do I choose the right size?
Please refer to the Size Guide on the product page before ordering.

What if I’m between sizes?
For a more comfortable fit, we generally recommend sizing up.

Can you help with sizing?
Yes. Contact us with your height, weight, and usual size, and we’ll be happy to help.

Can I cancel or change my order?
Please contact us as soon as possible. Once an order has shipped, it can no longer be changed or canceled.

How do I contact customer support?
Email us at service@bellewillow.com.

When will support reply?
Our support team typically responds within 24–48 hours.